Have questions about our arenas or tournaments? We're here to help you every step of the way.
Player & Customer Support
Our dedicated support team is here to help you with technical issues, booking confirmations, or any questions regarding our arena booking platform and player features.
Arena Sales & Partnerships
Are you a venue owner? Interested in listing your futsal or sports arena on our platform to reach thousands of players? Contact our sales team for partnership details.
+977 9813179590
General & Media Inquiries
For corporate inquiries, sponsorship opportunities, media requests, or general information about Arena App Technologies, please reach out to our primary mailbox.
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Why Contact Arena Support?
At Arena, we are dedicated to providing the most seamless experience for players and venue owners in Nepal. Whether you're a player looking for a late-night futsal session or a business owner wanting to list your arena, our support team is available to help.
Our platform simplifies the booking process, manages tournament registrations, and provides real-time availability for sports venues across the country. Contacting us ensures you get the most out of our features, including player stats tracking, league management, and secure payment processing.
Our Service Commitment
We believe in transparent communication and rapid response times. Our customer support representatives are trained to handle technical queries regarding Arena's mobile app and website, ensuring that your game time is never interrupted by administrative issues.
Rapid Response Promise
We aim to respond to all general inquiries within 4 business hours and priority technical support tickets within 60 minutes during peak arena hours.
Frequently Asked Questions
Quick answers to common questions
Bookings & Payments
How do I book an arena using the platform?
You can book any available arena directly through our platform by selecting your preferred sports venue, choosing an open time slot, and completing the secure online payment process. Once confirmed, you will receive an instant booking voucher via email and in-app notification.
What is your booking cancellation policy?
Bookings can be cancelled up to 24 hours before the scheduled time for a full refund. Cancellations made within 24 hours may be subject to a partial fee depending on the venue owner's specific policy. Please check the "Arena Rules" section on the venue detail page for more information.
Are payments secure on this website?
Yes, we use industry-standard encryption and secure payment gateways (including popular Nepalese payment methods like eSewa and Khalti) to ensure your transaction data and personal information are always protected.
Tournaments & Leagues
How do I register my team for a tournament?
Navigate to the Tournaments page, select the specific event you want to join, and click the "Register Now" button. You will be prompted to provide your team name, captain details, and player roster. Some tournaments may require registration fee payment upfront.
Where can I see live tournament results and player stats?
Live scores, match schedules, and updated player statistics are posted in real-time on our platform under the dedicated tournament mission control pages. You can track your performance throughout the league duration.
Can I create my own private tournament?
Yes, Arena offers corporate and private tournament management tools. Please reach out to our Sales & Partnerships team via the contact form above for more information on our white-label and custom tournament solutions.